Our Banking Finance and Insurance Solution is designed to empower call centers within these industries to streamline operations, enhance customer interactions, and drive business growth.
ALTERNATE NUMBER DIALLING :
System can dial up to 5 Alternate Numbers.
MULTIPLE MEDIA NOTIFICATION :
Can send reminders via Voice/SMS/Email.
AUTOMATIC SHUFFLING OF CALLER ID :
Option to use SIM or PRI interface.
TOOLS FOR BUCKET WISE DEBT COLLECTION :
(Predictive/Progressive/Preview dialing methods for reaching debtors in various buckets.
PAYMENT CYCLE MANAGEMENT/BUCKET WISE CALLING:
Debtor data will be called based on the set billing cycle.
DISPOSITION BASED DATA RECYCLING:
Prioritization and Recycling of Data is done basis the disposition
DEBTORS CALL HISTORY DISPLAY :
System displays previous call details along with dispositions and comments.
STICKY AGENT :
calls are sent to the same agent, who dialed or spoke to the debtors earlier.
DATABASE MANAGEMENT :
Data can be uploaded/updated in Excel, CSV and API format.
Well managed Appointment process with IVRS integrated with call center
Automatic Assignment of calls to the agents, so that each agent gets equal call load.
Complete and comprehensive reporting of your Agents, Calls, DID & Campaigns.
Supervisor can listen to live calls and Agent can be trained on live call.
Inbuilt CRM displays customer details when call is connected.
All Call Center Resources like Agents, Servers, Calls, Campaign Can be Monitored live.
Records all the Calls and agents screens (100% Recording) for Training and Monitoring Purpose.
