Explore the power of EasyDial Contact Call Center App to get the Solution for Call Center Operations for any kind of Organisation.
The EasyDial Contact Center App is built with expertise in the telecom call center solution industry. This call center software solution works seamlessly with a mobile phone as an agent workstation. EasyDial App offers robust features of standard call center software, combined with ease of setup and maintenance. It is ideal for cold calling, lead generation, direct and indirect selling agencies, small call centers, marketing campaigns, and fundraising projects.
Allow your agents to log in from anywhere with an internet connection, providing maximum flexibility and productivity. Our advanced contact center software allows agents to seamlessly connect and perform their duties from anywhere.
Equally distribute calls to available agents using the Automatic Call Distribution feature. With this auto dialer technology, optimal customer service is achieved through balanced call load distribution, ensuring efficient call management.
Supervisors can listen in on live calls and coach in real time, boosting agent performance for better customer experiences. Elevate your training and quality assurance processes with our Remote Barge-In and Remote Coaching features.
Detailed and exhaustive reports on agents, calls, and campaigns help in making data-driven decisions for performance optimization. Empower your call center management with the clarity and precision of our MIS reporting tools.
All call center resources like agents, servers, calls, and campaigns can be monitored live. These tools enable you to quickly identify issues, deliver instant feedback, and maintain high standards of customer service.
Our inbuilt CRM displays customer details when a call is connected. This seamless integration allows for personalized service, faster issue resolution, and improved customer satisfaction. Enhance your customer relationships and operational efficiency with our contact center software.
Record all calls (100% recording) for training and monitoring purposes. With easy access to recorded calls, you can review and analyze conversations to ensure service standards are met, resolve disputes, and continuously improve agent performance.
Completed calls can be marked with disposition codes and sub-disposition codes. This tool allows agents to categorize and log call outcomes quickly and accurately, ensuring that each customer interaction is properly documented.
If a client needs to be called back, an agent can simply schedule a callback using the follow-up tab in the CRM. Offer your clients a hassle-free support option and keep your call center running smoothly with our Call Back functionality.
Progressive Dialing is one of the outbound types. It is an automatic dialing system that is agent-controlled, used to reach important customers. Maximize your outbound calling efficiency with our diverse outbound dialing options.
Selective click-to-call dialing. Preview Dialing allows agents to review customer information and call context before placing each call. This ensures agents are well-prepared to engage effectively.
Allows an agent to key in numbers manually and then press the call button at their convenience. This hands-on approach ensures agents can focus on building rapport and addressing customer needs effectively.
Our solution ensures that your operations are safeguarded and not compromised in any manner. Sensitive customer information is protected against unauthorized access and breaches with features like highly secure access, and cross-site attacks.
It makes the right of the user very restricted, and password typing is masked. Experience reliable and secure access to your call center software, ensuring uninterrupted operations and customer trust.
Voice communication between the server and the agent can be encrypted to protect against snooping. Our contact center software utilizes advanced encryption technology to secure voice communications, ensuring all interactions remain private and confidential.
No user can view the reports without the login of admin. Report is accessed with only the appropriate admin login. Our call center software manages sessions effectively, facilitating uninterrupted communication between agents and customers.
Data Injection is prevented in MYSQL Server. Protection against data injection is a feature of the MySQL Server. By preventing tampering and unauthorized access attempts, we safeguard the accuracy and reliability of your data.
The Application is guarded against cross site attack. By implementing strict security protocols and continuous monitoring, we ensure that your call center operations remain secure and protected from unauthorized access attempts.
