Automatic Call Distribution

ACD efficiently direct calls to customers as per prior customer history and workload, in such a way that customers will get connected with qualified people to solve their problems and to improve the work efficiency.

IVR

IVR routes deals with higher call volumes satisfactorily by providing greetings in different languages, and data collecting which ultimately boost the communication between the customer and the company, achieving customer satisfaction.

Call barge in

Supervisors can keep an eye on new employees during live calls, offering them help in situations. The barge in feature permits the supervisor to be part of the existing calls thus empowering real time feedback for new agents.

Feedback IVRS

IVRS is a customer service system which collects customer feedback and as a result, businesses can improve their services and increase customer loyalty through qualified surveys and detailed reports.

Call Recording

The system makes this task easier by automatically recording all the calls with agents of high quality to make sure that the screens are displayed right next to each other. Such recordings are the backbone of the entire evaluation procedure and the training sessions.

Disposition Management

Companies utilize international codes and modifier codes to make incident searches and call categorization accurate. These mechanisms enhance accurate decision making, lower costs, make the process of management better, and advance the quality of services.