Telecom Contact Center Industry has a vast range of industrial needs and Deepija Telecom has built a comprehensive Customer Interaction Management Solution especially tailored for Telecom Industry and eased the address these requirements effectively & efficiently.
Telecom has a vast range of industrial needs and Deepija Telecom has built a comprehensive Customer Interaction Management Solution especially tailored for Telecom Industry and eased the address these requirements effectively & efficiently.
Dialing happens through centralized servers, Subscribed by small (less than 25seats ) DSAs.
Agents get connected calls on their mobile phones.
Well managed Appointment process with IVRS integrated with call center
To provide self service for caller and take input for call routing.
All Call Center Resources like Agents, Servers, Calls, Campaign Can be Monitored live.
Records all the Calls (100% Recording) for Training and Monitoring Purpose.
Provides web-login for Scheduling, Monitoring Conferences and Managing accounts.
User can specify a single number for all type of caller.
Captures data of caller incase all users are busy.
